For more results perform a general search for "closets-by-design". Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. My wife purchased a pantry through Closet by Design. Add me. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. Estimated amount consumers saved since 1997: $15,590,010,907. Working Capital: $25,000 to $50,000. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. All business will get complaints. Free Installation Click here to learn more. I had a job done a few months ago and the installer was sent without all the panels he needed. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. And they demand payment before they even install. Read more here: Camp Lejeune Lawsuit Claims. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. California - THANK YOU FOR ALL YOUR REVIEWS! This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Initial Franchise Fee. After several more attempts to talk to somebody responsible I finally desisted from my efforts. Today was supposed to be the final piece which is a hamper and they even got that wrong. Pros. They told me he was not available and that he would call me back. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. Thanks after reading posts I think I dodged the bullet. Lesson Learned! It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. Did this cleaning lady clean your whole house? Create your own closet design rendering with Modular Closet's simple design tool. Does AOL still exist? I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. And since she couldn't answer my question, she said: "I withdraw what I said." Lawyers for Trump say they can't . When they came to install we realized that the depth was not what we asked for. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). They are sending us collection notices etc for the unpaid balance even while we are disputing. This rating has decreased by -1% over the last 12 months. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. However, when they arrived noting was right. They are a nightmare from representative all the way to owner. I hauled them away myself. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. BEWARE before you deal with this people, they look and act professional but are really CHEAP. I ended up with an ugly mess, and damage to my walls. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. Closet by Design - custom design and installation of pantry. Schedule, freedom, no micromanaging. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? The designer was a joke but was able to shimmy my hubby for money down to keep the prices! I want all of my cabinets installed on July 19 , like promised. They lie and the work is not worth it. It did put power back in the room, but at a costly mistake. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Waited a long time for a cheap product with subpar installation and awful customer service. They knew how to fix the measuring mistakes and my shelves look great. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. Jos. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. The dispute has been resolved. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. Today is Wed. Sept 9th and I have not heard from them AT ALL. Being it was only a 6 section walk in, no drawers, the price was $1200. Before commenting, please review our comment policy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. He said the light wasnt working. They were cheaper than California Closets and they went to the floor, unlike some closet companies. She sent a few angry text message when I didn't get back to her for a week. I paid a heavy price for a On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. I hope this review helps any future customers if they are considering this company. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. A lot of factors work behind determining the price of custom closets. Add value to your home. I took the day off to be there and no one was showing up. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . Closets; Closet Modules; Closet Kits; About Our Closet Systems . I guess it may be all in the location, and your designer. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. The case status is Disposed - Other . THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! I am checking into california consumer laws about that. On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. Copyright 1997-2023 Ripoff Report. Plz call my cell: [protected] for more info & for a no cost claim. Yes, I was going to work for them but decided not. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. My bedroom closet we installed the end of July 2017 not to my original specifications. They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. Fake invoice scam targets business owners. I am looking for a lawyer here in Florida. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. Terms and Conditions. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. The Container Store offers in-store as well as virtual design . It is not even close to be average quality. I am extremely dissatisfied with this company. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. You can then Follow the article above, and get notified immediately when we post updates! They promise to pay their Designers $2,000- $4,000 a month. Hiding negative complaints is only a Band-Aid. Im handling a nationwide false advertising class action. I am writing this as a very unsatified customer. (16) $239 .56. Publish Date: 03 Mar 2023 07:02 PM . I still have not got anything. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. I called made appointment received a confirmation for day and time requested. Need to get this install complete as contracted. Waterstone Management Group is a boutique management consulting firm. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. Many similar stories! Date is September 27, 2021. New cases and investigations, settlement deadlines, and news straight to your inbox. There were some complexities that Erica promised to review before going final but this never happened. I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. We'll seestill waiting. You will just get a poor product at a very high cost. Anyone who can get a lawyer please do and let us start a class action suit against this company. Here is the last email from the manager: Closets by Design advertisements and pricing structures fully comply with the law. I worked for the company for a little under 3 weeks as an installer . THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. I re-sent this cancelation, again by E-Mail, still no response. I would very much like my full $3, 346 back. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material).
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